Our host is crawling today…
OK, I wake up and check the sales like usual. All looks well. I login to my hosting control panel for Acne-Vitamins-Shop (where our shopping cart is hosted separately from Acne-Vitamins). Low and behold, there’s a brand new GUI staring at me. It actually looks good - more streamlined than the old interface, with less pointless graphics and more information at my finger tips. So far so good. Next I login to the admin control panel for our shopping cart, and then it happens (dun dun duhhhh…), it’s not loading. Stay calm, I repeat to myself. The cart eventually loads, but the records of our customers and orders are not showing up, just the heading and a blank space underneath. This is bad. The status bar on my browser window mocks me with the message: “done”, even though I know the page has not really loaded. I try to search for a specific order number. Yes! It comes up, so the database is still intact, I just can’t see the data anymore! What is going on with Netfirms!? After an angry and panicked email, the data suddenly starts loading - just long enough for me to finish printing out the day’s orders - and then the problem repeats. Wonderful!
Obviously, there must be some kind of major overhaul going on at Netfirms, but it sure as heck is inconvenient. I’ve had a number of customers today who tried to order and received time-out errors due to their clogged servers, so they better get their act together fast. This server update has seriously shaken up their usually reliable speeds. You know it’s serious when you can’t even load your customer data from the admin area. I know Netfirms is one of the biggest web hosts on the net (over 1 million sites hosted, businesses of all sizes), so an update from them is likely to take some time, but I really hope I don’t have to go through all this again when I wake up tomorrow.



