Customer Support

Customer Questions

Before submitting questions, please be sure to read through our site and visit our Vitamin B5 Acne FAQ page to see if your concern has already been answered. If you otherwise have a question, comment, or suggestion, simply email us at allin1@acne-vitamins.com and we will respond promptly.

Shipping

We now ship to North America, Australia, and select countries in Europe and Asia. All orders are sent out within 1-2 business days (for online checks, the check must first clear - typically 4 days). Sorry, we do not currently offer package tracking as part of our shipping options. Acne-Vitamins.com is not responsible for late packages, but we will do everything we can to ensure you receive your product. For international orders, any customs fees and/or sales taxes are the responsibility of the purchaser. To determine if such charges apply, please contact the appropriate agency of your government.

Credit Card Transactions

All of our credit card transactions are securely processed using 128-bit encryption technology. Making a purchase through our site is just as safe as using your credit card at any shopping outlet. To learn more about how we process information, view our Privacy Policy. If your purchase is declined, this is most likely because your billing address does not match the billing address on record with the bank that issued your card, or your bank does not support address verification.

Refund / Money Back Guarantee

Here at Acne-Vitamins.com, we have a lot of faith in our product and are proud to be able to offer you a money back guarantee. Our guarantee is available for all orders of two bottles or more. The reason for this is because of the natural delay that some users experience when first starting on B5. Within 60 days of your order, you may return your bottles of Clear5 along with a copy of your email receipt, and we will refund you for the price of your order, excluding shipping. We require that you at least use the product as recommended for one month before requesting a refund. To prevent fraud, this refund is only offered once per customer. Our mailing address can be found towards the bottom of this page.

Returns and Exchanges

If you receive a bottle of our product and the safety seal is broken, you may return it with the contents intact, (please include a copy of your receipt and a description of the problem) and we will exchange it for a new bottle at no cost. Unopened orders may be returned within 60 days for a refund (excluding shipping and a 20% restocking fee), provided that none of the safety seals have been broken on any of the bottles.

Order Cancellation

Orders already placed may not be cancelled. We have confidence in our product, and due to the short time span between accepting an order and shipping it, we are unable to efficiently process cancellation requests.

Out-of-Stock Policy

In the rare event that a product you order is out of stock, a special order will be made immediately to restock that item. An out-of-stock product will usually ship within 2 weeks.

Acne-Vitamins.com

10901 Brighton Bay Blvd. 7303

St. Petersburg, FL 33716

A Dietary Supplement
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.